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Complimentary Gift Wrap Kit Included with Every Order | Reliable Shipping Across Canada and the U.S.

Palm Pals

Frequently Asked Questions

A: We always do our best to ship orders as quickly as possible. If immediate shipping is not available, orders are processed within 1–3 business days. After processing, delivery usually takes 3–7 business days in Canada and 3–8 business days to the United States. Delivery times are estimates and may vary due to weather, customs, courier delays, or remote locations.



A: Yes. Every order includes either a complimentary gift bag or Signature Gift Wrap Kit, so you do not have to worry about the finishing touches after choosing your gift.

Depending on your order, this may include a gift bag with decorative tissue paper and gift tag, or a Signature Gift Wrap Kit with gift wrap, ribbon, gift tag, and “Special Delivery” sticker or seal.

A: Yes. We accept returns within 30 days of delivery for unused, undamaged items in their original packaging. Customers are responsible for return shipping, unless the item arrived damaged or defective. For full details, please see our Refund Policy.

A: Some of our popular picks include the RCMP BigFoot Moose 14", Sudoku Puzzle Board, ICK Mug, and XD Design Bobby Pro Anti-Theft Backpack. You can also explore customer favourites such as plushies, board games, puzzles, ambient lights, mugs, novelty gifts, and practical everyday items.

Yes, we ship to all provinces in Canada and all states in the US.